To our Customers, our Partners and our Communities:
As 2020 continues to unfold, we have witnessed the spread of COVID-19 to all corners of the world: watched as businesses, communities and countries have responded to and struggled with pandemic challenges; many have mourned the loss of friends and family, and some of us may have fought the disease ourselves. Our “new normal” is not a static state of being, but instead continues to evolve on a daily and sometimes hourly basis. What is a constant for us all worldwide is a need to continue to move forward with sometimes less than perfect information and to adapt to our new reality as necessary.
In navigating this pandemic, now more than ever, people are coming to appreciate the fundamental importance of supply chains and the sometimes unintended interdependencies that may exist. Supply chain itself is a word now almost universally recognized as communities have experienced periodic delays, shortages or changes in how goods are delivered to them. Perishables, consumables, PPE and related supplies—the availability of these and more are framed within the ability to keep goods moving to and fro, with the complications of capacity and other constraints always looming. For SBA & the Radiant Network, it continues to be our mission but also our responsibility to work through these challenges for our customers, our communities and for the global good.
In doing so, SBA & the Radiant Network has ensured safe and timely delivery of testing supplies and kits as well as virus samples across North America. We’re likewise deeply engaged in the movement of millions of pounds of PPE across the world and from a local level, every facet of our organization has been fine-tuned with the safety of staff, employees, vendors and customers at the forefront. Our operations at every level have adapted: in the office, in the warehouse, on the road and beyond. Pandemic policies and procedures have been in place network-wide for months and have been updated as necessary, providing a safety-zone for people and freight across the supply chain.
Communication has been a SBA cornerstone during this pandemic. We have provided daily capacity and country updates in relation to COVID-19, along with disease-centric news, which is freely available online for all. Our focus has been on supplying timely information to help organizations be better informed as they make critical business decisions. Coupled with this, our seasoned and experienced staff and employees continue to provide customers every opportunity to streamline and succeed in a strained environment.
As capacity has shifted across air, land and sea, and the spectre of rising costs, surcharges, and financial uncertainty has troubled many, SBA has been a safe harbor in this storm. Our fiscal strength has provided stability for our trusted vendors and it is these deep partnerships that have been integral to our success in keeping the supply chain moving for our customers.
In addition, I want to take the opportunity to acknowledge the extraordinary work of our associates. I am proud to be part of an organization that has been able to maintain its focus on progress and problem-solving for our customers in these difficult circumstances. While their sense of purpose is nothing new, it has been with renewed dedication that every member of our network has approached the task at hand, both professionally and personally. Whether it be for a project moving face shields, or a volunteered weekend or online charity event, we are stronger together, and our days are spent proving that time and again.
It has been said that there are only three days in a week that matter: yesterday, today and tomorrow. The lessons of yesterday will certainly continue to inform our approach to this pandemic. In the meantime, SBA is steadfastly committed to overcoming the challenges of today as we work toward a better, successful and healthier tomorrow.
Thank you for your confidence as we continue to serve your needs.
Bohn H Crain
Founder & CEO
Radiant Logistics, Inc.