International Account Manager
Full Time – San Diego, CA
Airgroup San Diego is looking for a talented and dynamic individual who has a passion for being the hero for our clients. By facilitating the movement and successful management of International shipments from point A to point B and with extensive industry knowledge and expertise, the position of International Account Manager will serve as the key point of contact between our company and our customers.
We at Airgroup are a team of motivated individuals who value self-starters that are outgoing, confident, and driven. If you value an opportunity for growth, autonomy, training, and coaching in the field, reach out to us today!
Our core services include:
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- Air Freight (domestic & international) Services
- Ocean Freight Services
- Distribution Services
- White Glove Delivery Services
- Warehouse Services
Our International Account Manager will be fully cross-trained to competently handle all types of International shipments which includes but is not limited to: air, ocean, intermodal, hazardous and regulated/licensed commodities.
Success at Airgroup involves:
- Proficient knowledge of import/export compliance and trade regulations
- Effectively communicates current and relevant compliance and trade regulations to team members and clients
- Maintains compliant on AES /ISF to ensure error free protocol
- Successfully manages International shipments from point A to point B ensuring effective solutions are presented to the client to meet their specific requirements
- Arranges bookings with airlines, ocean carriers, co-loaders and all relevant parties
- Remaining current on compliance and trade regulations through the Journal of Commerce and other provided resources with the ability to research the unknowns...and pro-actively shares with clients, team members and colleagues
- Maintains at all times a professional, friendly and pro-active demeanor with clients and prospective clients via all methods of communication. Creates a second-to-none rapport with our clients and prospects that establishes trust, confidence and the desire to do business with our company
- Maintains active vendor/agent relationships and optimizes pricing through rate negotiations
- Works in partnership with clients/prospects to educate, define, document, and optimize their International Supply Chain
- Stays on top of daily incoming emails addressing/responding to requests from customers, vendors and agents in a timely manner and according to Company standards
- Accurately updates electronic shipping details and meets both internal and client milestone requirements
- Collects, validates and distributes documentation to ensure timely invoicing of shipments
- Provides superior Transportation & Logistics solutions and service for our customers for as regards notifications, shipments, claims and more.
Desired Skills, Experience & Qualifications:
- Associate’s degree or equivalent from two-year college/technical school and/or 2-3 years related industry experience; or equivalent combination of education and experience...though for the right person, we would consider someone new to the field
- Excellent verbal and written communication skills
- Superior active listening skills
- High energy and results driven
- Strong organizational and time management skills
- Excellent interpersonal skills, with the ability to work well in a team environment
- Proficiency with the MS Office Suite, internet navigation, and Email
- Experience working autonomously
Certificates, Licenses & Registrations:
- Successful completion of TSA test
- Approved STA
- Dangerous Good Certification for employees handling Dangerous Goods Cargo (as needed or assigned)
Additional Information:
- Type: Full-time
- Experience: As above
- Functions: Operations
- Industries: Logistics and Supply Chain
- Compensation: Competitive and dependent upon experience
A great International Account Manager is confident, pro-active, detail-minded, customer-focused, a problem solver, team player and operates on the premise of being “one step ahead”. This individual must be able to deliver professional and timely customer service to clients. If this is you, please upload a cover letter and resume, using the form on this page... We look forward to hearing from you!
ABOUT US
Airgroup is part of Radiant Logistics, Inc. and the Radiant Network, a comprehensive provider of third-party logistics and multimodal transportation services. The Radiant Network comprises more than 100 locations of both company-owned and strategic operating partner locations across the US, Canada and worldwide. Through its comprehensive service offerings, Airgroup and the Radiant Network provide domestic and international freight forwarding services, truck and rail brokerage services and other value-added supply chain management services, including customs brokerage, order fulfillment, inventory management and warehousing to a diversified account base including manufacturers, distributors and retailers around the world.
NOTE: Nothing in this job specification restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Critical features of this job are described above, and may be subject to change at any time due to reasonable accommodation or other reasons. The above statements are strictly intended to describe the general nature and level of the work being performed. They are not intended to be construed as a complete list of all responsibilities, duties, and skills required of employees in this position.